We Answer to You!

Talk to a customer service representative right now!

If you’ve ever done business with a big bank, you know it can sometimes be a pain to talk to a real person.

At Community Choice Credit Union, if you have a question or concern, we’ll be right there to answer it!

Our office locations are all around the Des Moines, Iowa metro area, including Ames.

Avoid the frustration of being put on hold and direct your question to the department best suited to help. Use our form below and then let us know if you’d like us to respond by email or by phone. Or call (515) 334-8100 to talk to someone in our call center happy to assist you.

Just want to open a new account? We’ve got you covered.

TO REPORT A SUSPICIOUS EMAIL Please notify us of any suspicious email that uses Community Choice Credit Union’s name by forwarding it to onlinefraud@comchoicecu.org

Credit Card Payment Address
P.O. Box 672051, Dallas, TX 75267

Loan Payment Address
P.O. Box 1405, Johnston, IA 50131


You may send us questions about product information and other issues by email, but please do not email us to initiate banking transactions. Electronic messages sent through regular email are not protected with high-level encryption. This form is designated for customer service inquiries only.

Community Choice Credit Union will never request your password, PIN, account number or other confidential information through email. PLEASE DO NOT SHARE THIS INFORMATION ONLINE.